The Back Page – Little Monkeys

An apology & a completely fresh start

I will start by saying that I am truly appreciative of every one of you, for our relationships formed, and for each and every order received.  However, there are those of you for which I have not lived up to your (or my) expectations and I am very sorry for any problems you have had with me and/or my customer service in the past.  You already know about our Little Monkeys disaster last summer, but the problems were deeper than that and, on the personal side, I had to make some very tough decisions.  (Since I know enquiring minds want to know – the problems were not within the home, but did, in turn, cause problems within the home – just saying that home life is good and getting better.)  Now that those decisions have been dealt with and worked through, I feel that I am finally coming through to the good side of life again and that makes ALL the difference.

Having hope again and a fresh outlook means that I am also able and ready to focus on repairing my relationship with you.  As part of starting anew, I lost almost all of my past messages.  So, I am going to ask for now that you please send me a message at susan@storemorestamps.com and I will work with you on the best remedy for our problems.  I will respond to any messages received within 24 hours.  We can talk by phone, but please send a message by email first so I can do any research and be ready with information to talk.  I am in the process of rebuilding my contact lists and there are a lot of changes going on to make improvements and needed updates as well.  However, I do not want to wait until everything is “just right” to start working with you.

I am anxious and excited to be making a fresh start.  There will be changes coming to the website and a new look overall.  Adding help where needed is the biggest change.  And the biggest is that I am no longer handling shipping.  I am working with a new girl (I still call anyone my own age or younger a girl!) to process orders.  I will handle any problems or questions, but not involved on the processing side at all.  We have a set inventory and shipping schedule.  If your item is out of stock or will be delayed, you will know it up front.  Also, all shipping will go out on Thursdays and Mondays.  This will ensure that all orders are processed and shipped within a timely manner on a schedule you can rely on.  If your order needs special attention, please send a message to orders@storemorestamps.com.

Thank you for everything.  I look forward to hearing from you.  I also will post this on Splitcoast Stampers but please share with anyone you think needs to know and also let me know if it also should be posted elsewhere.  I am facing things head on so want to be sure the word is out!  Stay tuned for changes – I will keep you updated!

All my best,

Susan