disaster
No other way to put it. There was a horrible disaster with our materials and after looking over everything, it was clear we would never be able to use any of the products in inventory. To have this happen after already having problems this spring with my broken hand and the switch to the new shopping system, everything fell apart. Or, rather, I fell apart. I truly feel awful that I wasn’t able to keep you posted about the problems. I didn’t tell anybody, though, not even my family and close friends. Just couldn’t take it. Even Tia, who was starting to help with shipping and might have been the saving grace if we could have faced this together, had to leave town to deal with both of her parents falling ill. A downward spiral of epic proportions.
Everything I had went into trying to recover – both from a business and a personal perspective – while putting on a smiling front for those around me and it was slow going. I have scrounged every penny to be able to order new materials and am now finally making progress again.
I would like to thank a certain customer and her brother-in-law for the confirmation I was needing to keep moving and, as our boys say, “suck it up, princess.”
All outstanding orders will be shipped no later than Friday, 9/11/09. It will most likely be earlier than that, but I don’t want to over-commit and cause more dissatisfaction. Also, since it’s easy to want to please everyone and end up sidetracked, I’m just going to say up front that I will not work on any follow-up until everything has shipped and orders delivered. At that time, I will see where things stand and will know better what my next steps should be.
I’ve felt like a part of me was missing through this difficult time so I’m ready to get it back, and ready to fight hard to move ahead with the other projects & next steps planned for Little Monkeys months ago. New color sets are waiting for their release (will be Oct 15th!), new product ideas, etc. I’m really looking forward to moving forward. I hope that you are, too.
“Failure is not falling down, but refusing to get up.” — Chinese Proverb
Sarah Williams said,
January 5, 2010 @ 9:03 pm
I’m so sorry to hear about your troubles! I hope everything has worked out and you are back up and running! I rave about your product (especially the cling sheets) to everyone! Good Luck and my thoughts and prayers are with you!